Privacy Policy
Draft for legal review. Replace every [bracketed] item before publishing. Last updated: [date].
Scrub Men is a home healthcare service operated by [legal entity name], a [legal form] registered in the Arab Republic of Egypt under commercial registration no. [number], tax registration no. [number], and licensed by the Egyptian Ministry of Health under licence no. [number]. Registered address: [address].
This policy explains how we collect, use and protect personal data received through this website, WhatsApp, phone calls and while providing care, in line with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.
1. Data we collect
- Contact details: name, phone number, area and preferred contact method.
- Request details: the service needed, who the care is for, when you want to start and any notes you add.
- Health information needed for care: medical history, diagnoses, medication, vital signs, doctor and hospital reports, and the care notes written by our team.
- Website data: IP address, device and browser type and the pages visited, collected through essential cookies and, where enabled, analytics tools such as Google Analytics and the Meta Pixel.
2. How we use your data
- To answer your request, assess the case and send you a written quote.
- To plan, provide and supervise care, including the daily report sent to the family.
- To arrange related services such as lab tests, imaging or equipment delivery.
- To issue invoices and medical reports, including for insurance reimbursement at your request.
- To improve our website and services using aggregated statistics.
We never sell personal data, and we never use health information for marketing.
3. Health data and consent
Health data is sensitive personal data. We process it only with the explicit consent of the patient or their legal guardian, and only as far as needed to provide care. Access is limited to the care team assigned to the patient, the supervising doctor and the care coordinator, all of whom are bound by confidentiality agreements.
4. WhatsApp and phone communication
Booking requests and daily reports are exchanged over WhatsApp, a service provided by Meta under its own privacy policy. Reports are sent only to the phone numbers the family nominates. You can ask at any time to receive reports another way.
5. When we share data
We share personal data only:
- with laboratories, imaging centres, equipment suppliers and doctors involved in the patient's care;
- with an insurance company or employer, when you ask us to;
- with providers that host our website and systems, under written confidentiality obligations;
- when required by law or by a competent authority.
6. How long we keep data
Medical records are kept for [retention period required by Egyptian health regulations]. Booking requests that do not lead to care are deleted after [12 months]. Website analytics data is kept for [14 months].
7. Security
We use access controls, encrypted connections (HTTPS) and confidentiality agreements with every team member to protect your data. No system is completely secure, and we will notify you and the competent authorities of any breach as required by law.
8. Your rights
Under Law No. 151 of 2020 you may ask to know what data we hold about you, receive a copy, correct it, request its deletion (subject to our legal record-keeping duties), withdraw your consent or object to its processing. Send your request to [email protected] or call 01110343338, and we will reply within [30] days. You may also complain to the Personal Data Protection Centre.
9. Cookies
The website uses essential cookies to work and to protect the booking form. Analytics cookies are used only where enabled, to understand how visitors use the site. You can block or delete cookies in your browser settings.
10. Minors
Data about patients under 18 is processed only with the consent of a parent or legal guardian.
11. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page with its update date.
12. Contact us
[Legal entity name], [address], Cairo, Egypt. Email: [email protected]. Phone: 01110343338 or 01030590219.